123Pet Users Speak Up!

I am a mobile groomer this is my fifth year and while some groomers have hard time building their business when they start, I booked pretty quick, I use 123Pet since I started, use the reminders by email to avoid no shows, and use the mail option to print the address of the clients with more than a month, so I can send a reminder card so they rebook again, within a month I was book for two weeks ahead, then I started to use the recurring appointments feature and start booking the whole year, that helped me making my routes more effectively. Using the reports about what breed I do more, helped me to market more for that kind of clients. After the first year the monthly totals, helped me to realize when I was most busy so I market more before the slow comes. Using the notes as my history helped me to know what was the last haircut, to make me look more professional cause I can just tell the client, “same as last time?” and people loves it. The product and service history makes me more effective on selling them other products or add on services. I have like 6 friends I recommended 123Pet and they are very happy they heard me because it is easy to use and very effective. Automatic back up has saved me from troubles when I forget to back up. Honestly is the best tool on my business.

123Pet makes my business run smoothly, and looks bigger and very professional, My clients love the email and text reminder, I love all the reports I can get almost about anything, so I can dedicate my time to groom and not to the other side of the business, cause 123Pet takes care of that, we are a great team."

I was like a lot of groomers and had all my clients on cards in a box. All my information was in one place and that one place was easily ruined when I had a flood. All 1000 and some cards were wet and unreadable. I was not going to make that mistake twice; I looked into options and really liked what 123Pet had to offer. I have now been using it for 4 years and love it! So do my clients with e-mail reminders the day before their appointments, and I look like a wonderful groomer because I "remember" everything about their little fluffy. :) It saves me time everyday and saves me worrying about those paper client cards.

I have added more groomers to my shop in the last few months and the notes are great, I don't have to explain every dog to them or their hair cut. I don't have to worry about them knowing if the dog they have is a biter or needs special shampoo.

Thanks 123Pet for making running a grooming shop just a little easier."

123Pet has totally organized my business. No longer do we have little notepads everywhere with appointments, what we sold, club card members, shopping lists or lost customer emails. I can now keep track of return merchandise costs, coupons redeemed and daily specials.

With one touch of a button I can see my total receipts for the day, customer histories, and whether or not a client has cancelled past appointments. 123Pet is my cheat sheet for pet's names, customer's names and previous purchases.

It's simple to see how many services compared to retail items we sell daily and to determine which products are worth restocking. Purchasing products has become simplified and payroll hours are already tallied.

123Pet started saving me money and time as soon as I downloaded it. I really don't know how I ran my business without it. Thank you!"

I am Laura Tarrant, the owner/manager of Two Hearts Pet Salon.

I opened my doors in 2004 and purchased the Standard version. I really liked all the options that come with this program. It is a very nice rounded program for our field. It wasn’t long that I needed to upgrade to the Professional version due to hiring my first employee. 123Pet was great for me, I was able to learn as I go and change how I set up my tickets, my histories, products as I seen fit to work with my growing business. My employee seemed a bit overwhelmed at first, but it wasn’t long before she was flying thru the program right along with me. When we moved to our current location (within the first year) we began to encourage our customers to schedule out their appointments, we were getting that busy.

I also began our loyalty program. It is great being able to offer our customers a reward program that is built right into the program. Updating clients, keeping track of their histories, running reports all within one program really has saved us a lot of time. I have less clutter on my desk, I can use the new app to make appointment while I am not in the shop and so much more.

Every time I have a question, I use the email link to contact 123Pet and I have an answer that very day in most cases or the next at the latest. That is a HUGE help when you’re stuck on trying to figure out an issue.

I became a one woman show again in 2008 and have been running my business solo since. Without 123Pet, I wouldn’t be able to keep up with my clients like I am. In 2009, I handed all my clients a letter, asking them if they would like to set up a recurring appointment for the coming year. I ask them what days were good for them, what times, if they would like reminder calls and so forth. I want to say 80% took advantage of doing just that. The next year, I was booked 1.5 months out all summer long and into fall (when school starts and the grooming business usually slows down a bit) I never slowed down. I was able to set up each client with a year’s worth of dates. They were rebooked and my phone calls slowed, not because I wasn’t getting appointments, but because those who like to be on a set 2, 4, 6, 8 week schedule already knew when their dates were and there was no need to call. Which, when you’re working by yourself, is a HUGE help.

This year, I upgraded to the Local Network Version, so now, I can have my program open at my station and up at the front desk that update with one another. So I can add histories, add services or products as needed thru out the day and each computer knows everything I have done on the other. It’s really helped me go Green!

This past year, I rebooked over 100 clients for the year, which filled my appointment book up very nicely. I groom 10+ dogs a day and had 1 or 2 days ALL YEAR that only had 2/3 appointments on them. In Jan/Feb/March, another slow season for grooming, I was stead. The only thing that slowed me down was the Snow! I always have a full day. I know what is coming and because most are on a rebooked schedule, I have less ‘once a year’ cases come through my doors. When people have to wait a month or more to get an appointment, they tend to book ahead. When they ask me if that is possible, I ask them, would you like me to set this up for the remainder of the year so you wouldn’t have to worry about it each time, they JUMP on the chance and it’s a few clicks and it’s done.

For reports, I can customize the information I need to see on the screen very quickly and easily. I can build my own reports and print things I need. The options are endless with this program. From rebooking, merging clients, online booking, gift certificates, credit card processing, loyalty points, notifications, bookkeeping and so much more, you really can’t go wrong.

I also have a sister in San Antonio that owns her own grooming salon. She had been running a DOS built program until a few years ago. I convinced her to try 123Pet and now she is using it in a different way than I, but loves it as much as I do. The program is very versatile in making it YOUR style. Including colors of blocks, employee schedules, receipt printing, services, products.

This is an essential part of my business. I have tools, pieces of equipment I would be lost without, that I could not do my job well. This program is one of them.

I have been grooming 20+ years. I love this program so much, I love getting more groomers using it, I love building reports that bring the information needed together and saving time and making it all easier to use. If they had representatives for each state, I would have to apply for the job! I could start a second career getting other groomers set up and using this program in their shops."

I tried the trials on several other programs before I tried 123Pet. It turned out to be the best program that I tried.

I use it every day to create my appointments, email reminders, reschedule clients. Though I am a small grooming shop I hope to someday build a boarding kennel and 123Pet is ready when I am. I wish that I could take advantage of more of the features in 123Pet."

123Pet is amazing! There are many features that have helped our company. The first and number one feature that we use daily is the appointment book. The best thing about this feature is it is not just any appointment book it allows us to use the client info that is already entered and saved. We no longer have to use and keep track of those dreadful 5x7 grooming cards. We can print the appointment ticket which insures communication is correct and efficient when passing through the customer front desk and the grooming area. Another amazing feature is the marketing ability. We now have set the system up for automatic appointment reminders as well as the capability of sending out a monthly newsletter, something we have always wanted to do but before 123Pet it would have taken up too much time. Thank you 123Pet for making our business faster, more efficient, and profitable."