Starting Off On the Right Paw: What You Need to Know About Starting a Dog Daycare Business

starting a doggie daycare

In 2017, Americans spent $69.51 billion on our pets. $6.16 billion of that we spent on grooming and boarding.

Pet care is a growing business. Many Americans treat their pets as if they’re children. And Americans are busier than ever.

If you love dogs, opening up a dog daycare business is a smart idea. But if you want to start a dog daycare business, you need to know whether it’s right for you.

Keep reading to learn everything you need to know before starting a dog daycare business.

Make a Business Plan Before Starting A Dog Daycare Business

There are a lot of costs associated with starting a dog daycare. It’s best to start by creating a dog daycare business plan.

Dog daycare business plans help you understand what steps you need to take and when. You’ll also have a better understanding of the costs involved in starting a dog daycare.

Creating a business plan will help you determine if starting a dog daycare business is feasible. You’ll also avoid common mistakes by creating a plan of action ahead of time.

starting a dog daycare

Find a Location

If you plan on starting a dog daycare business, you’ll need somewhere for them to come to. It needs to be a place where dogs are safely housed both day and night.

If you plan to do a home-based business, check your city/town/county ordinances for any limitations on home-based businesses. You may find you can’t run one from your home.

Instead, look for warehouse space with outside access that’s either fenced in or can be fenced in. You’ll also need to determine how much it will cost for equipment and any facility modifications you’ll need.

Between monthly rent, equipment, and modifications, your upfront costs can get expensive.

Doggie Daycare

Insurance, Permits, and Licensing Fees

Once you’ve found the perfect place for starting a dog daycare business, you’ll need to see what types of insurance, permits, and licensing you’ll need to run your business legally.


Always invest in business insurance. This insurance protects your business against liability claims.

But you’ll need more insurance than just general liability or business insurance.

Property and Premises Insurance

Here are a few ways your property can end up damaged:

  • Dogs
  • Theft
  • Natural disasters

Property insurance varies depending on your geographic location. It also depends on how much coverage you want.

Permits and Licensing

States and counties vary on whether permits and licenses are necessary to start a dog daycare. However, there is no federal licensing requirement.

You can’t purchase your license until your doggy daycare facility passes its on-site inspection. Inspectors look to ensure your facility is free from physical dangers and toxic chemicals.

Inspectors also want to ensure you’re following proper sanitation procedures to prevent spreading disease.

Supplies for the Dogs

You need to know how many dogs you can keep at your business. Once you know that number, you’ll need a kennel, bed, leash, and food/water bowls for each dog.

Check local dog shelters and humane societies. They often have extra supplies you can use if you’re willing to make a donation.

Put in fencing to secure your perimeter to ensure no dog escapes. Check the land for other potential dangers so your dogs stay safe while in your care.

dog supplies

Utilities and Overhead Costs

Don’t forget about utilities and other overhead costs. You’ll need electricity, lights, and water for both the dogs and your staff.

Next, you’ll need to pay for trash disposal service. This will include dog waste disposal so it’ll be more expensive than regular trash service.

Cleaning Supplies

You’ll also need cleaning supplies to ensure your dog daycare facility is safe and clean. You may want to use green cleaning supplies so no toxins bother your staff, the dogs or the environment.

If you plan on offering other services such as grooming, you’ll need other supplies such as shampoo and clippers.

starting a dog daycare


Once you have your facility up and running, it’s time to start getting a few clients. Your dog daycare business plan should include marketing costs and ideas.

Start by creating a website. Make sure it’s easy for potential customers to find your contact information on each page.

Create a list of services on your website. You may also want to include your prices so you avoid getting tons of phone calls.

Make it easy for customers to schedule appointments through your website.

Get Social

Social media sites like Instagram are the perfect place to find locals in your area with dogs. You can use paid advertising which uses geotargeting to find your perfect target market.

However, you should also begin posting content on a regular basis. Start a blog and share your articles on social media.

You should also add photography and create videos as part of your content strategy.

It’s also a good idea to follow influencers in your niche and join online dog groups. Do not sell on social media. Instead, use social media to create relationships with potential customers.

Ask for Reviews

Once you start getting customers, ask them to leave reviews for you online. You can either point them to your own website, your Google Business Listing or another review site like Angie’s List.

You want as many reviews as possible because good reviews get people to spend 31 percent more. People trust reviews as much as they do a personal recommendation.

And don’t be afraid if you get a few bad reviews. Too many reviews are bad, but a few bad reviews are common.

Make it a habit to respond to all reviews as soon as possible. For bad reviews, remain calm and use it as a way to improve your business.

Reputation Management, dog grooming reviews

Consider Promotional Products to Give Away

One easy way for people to promote your business is through promotional products that you hand out. You can also sell these items at your doggy daycare facility.

Here are a few ideas:

  • Pens with a paw print
  • Reusable bags with your logo
  • Pet-friendly water bottles
  • T-shirts

Just make sure your brand is consistent with all promotional materials. Also, always include your contact information on everything so people know how to contact you.

7 Common Toxins to Keep Away From Pets | National Poison Prevention Week

what is toxic to dogs

People love their pets. People love their pets so much; sometimes they love them more than other people but are they all clear on what is toxic to dogs? Probably not.

According to a survey conducted by the American Pet Products Association in 2018, about 85 million U.S. families own a pet. That means 68% of U.S. households own at least one pet with the majority being dogs or cats.

When pet owners travel, they need someone to look after their beloved family member. Often they entrust them to a professional pet daycare or kennel. If you own one of these pet facilities, it’s important that you do not expose any of the animals to dangerous toxins or poisons.

Do you know what is toxic to dogs? For National Poison Prevention Week, let’s take a look at the most common toxins that pets may encounter while boarded. Keep reading to find out what is toxic to dogs!

What is Toxic to Dogs? Read On To Learn About 7 Common Toxins to Keep Away from Pets

Do you own a pet daycare, dog kennel, or another pet service? Take the time this week to check out for any potentially harmful substances that could put boarded animals, and your business, at risk. Here are 7 common poisons to look out for:

1. Human Medications

Some of the most dangerous substances a pet can accidentally ingest are human medications. Nearly 50% of all calls to the Pet Poison Hotline come from people whose pets ate prescription or over-the-counter drugs. Be sure you keep the following out of reach from pets like dogs and cats:


A common class of anti-inflammatory drugs found in cough and cold medicines and the name brand medication Tylenol. They cause dry eyes and liver failure in dogs but pose a bigger risk to cats. Even a little bit of acetaminophen can kill felines.


Amphetamines are the active ingredient in most ADHD and ADD medications like Adderall, Concerta, and Ritalin. Ingesting small amounts causes severe heart problems, high temperatures, tremors, and seizures.


Antidepressants like Celexa, Effexor, Paxil, and Prozac cause serious neurological problems in pets. Side effects include agitation, sedation, seizures, and tremors.


Another class of anti-inflammatory drugs that includes name brands like Motrin, Aleve, and Advil. They cause kidney failure as well as intestinal and stomach ulcers.

what is toxic to dogs

2. Household Cleaners

Most household cleaners are harmful to humans as much as animals. Polishes, sprays, and detergents all contain dangerous chemicals that you shouldn’t breathe in or ingest.

The products with the highest risk for pets include strong alkaline and acidic cleaners. These include:

  • Calcium/lime removers
  • Drain cleaning solution
  • Lye
  • Toilet cleaning solution
  • Rust removers

Even if the product claims to be natural on the packaging that does not mean it’s safe. Most spot removers, surface cleaners, and glass cleaning products pose less risk, but you should still keep them out of reach from pets.

3. Vet-Prescribed Drugs

The medications a vet prescribes someone’s pet can harm them if they ingest more than the required dosage. Pain relievers, especially COX-2 inhibitors, cause serious issues. Commonly prescribed pet pain relievers to store carefully include:

  • Carprofen/ Rimadyl
  • Dermaxx
  • Previcox

Take for example the non-steroidal anti-inflammatory drug Carprofen/ Rimadyl typically prescribed to control pain in dogs from inflammation and osteoarthritis. If a dog eats too much, it leads to kidney failure and painful gastric ulcers.

what is toxic to dogs

4. Rodenticides

Rat and mouse poison, known as rodenticides, pose just as high a risk to pets as insecticides and pesticides. The various kinds of rodent poisons contain different types of active ingredients, all poisonous to pets.

Depending on the active ingredient chemical, rodenticides cause horrendous side effects like:

  • Bloating
  • Brain swelling
  • Internal bleeding
  • Kidney failure
  • Severe vomiting

Rodenticides can also cause relay toxicity if one of your boarded animals eats a dead rat or mouse poisoned by the trap. If you use rodenticides, always clean up any rodent carcasses you find to prevent relay toxicity.

5. Insecticides/Pesticides

Anything meant to kill other animals is never a good thing for pets to ingest. Pesticides and insecticides, even the ones pet owners use to kill fleas and ticks, can kill pets in small amounts. Ones with organophosphates like disulfoton are especially harmful.

Never use flea and tick medicine meant for dogs on cats. Cat owners should also double check for any medicines containing pyrethroids or pyrethrins since they’re severely toxic to felines.

what is toxic to dogs

6. Fertilizers and Other Garden Products

Do you have landscaping outside your facility? Although most plant fertilizers are relatively safe, many organic fertilizers contain natural ingredients that are tasty, but dangerous for pets.

If your fertilizer contains feather, bone, or blood meal, it’s toxic to animals.

Ingesting fertilizers with these products can lead to deadly pancreatitis. They can also solidify in the stomach and block the intestinal track.

7. Human Food

Finally, human food accounts for a large portion of pet poisonings every year. Many foods safe for human consumption are deadly to pets.

Most people know that dogs cannot eat chocolate. Dark chocolate is the most dangerous because it has higher amounts of theobromine, which can be deadly.

The sweetener Xylitol, popularly used in sugarless candies and gum, can cause life-threatening complications when consumed even in small amounts.

Grapes and raisins may seem healthy, but they are actually very toxic and lead to kidney failure.

Other human foods what are toxic to dogs include onions, garlic, yeast doughs, macadamia nuts, and table salt.

what is toxic to dogs


Now You Know What Is Toxic To Dogs

Thanks to National Poison Prevention Week, you should now know what is toxic to dogs. Be sure you share these dangers with your employees to keep boarded animals safe.

Sometimes pets have certain allergies with drastic reactions like inflammation, respiratory issues, or even death. Keeping track of pet allergies is just as vital as keeping your facility free of poisons.

Use Pet Care Software to Keep Track of Pet Allergies. Investing in high-quality pet care management software like 123pet care™ makes it a breeze! This simple, customizable software works great no matter if you run a boarding, daycare, grooming, or training facility.

Contact 123pet software today (800) 376-0123 to make managing employee schedules, booking appointments, and tracking client pets easier than you thought imaginable!

Supporting Women-Run Businesses

women-run businesses

International Women’s Day was March 8, but support for women-led businesses should remain top of mind all year-round. Women entrepreneurs are key players in driving the economy and contributing to the business community at large.

DaySmart Software, makers of 123Pet, is proud to equip our customers with the tools they need to fuel their work and grow their grooming businesses. To celebrate National Women’s History Month, we wanted to highlight four 123Pet customers and women-led small businesses to inspire the next generation of women entrepreneurs.

City Dogs Grooming | Bellingham, Washington

City Dogs Grooming is the premier, independent, locally-owned grooming salon in Whatcom county. It offers professional, knowledgeable, compassionate and contemporary grooming for all breeds of dogs. Lee Ann Kelly, the owner, has been grooming professionally for more than 25 years and has offered exceptional service at City Dogs since 1997. City Dogs prides itself on valuable veterinarian referrals as well as positive relationships with many other pet care professionals and organizations in the community. For more information, check them out on Facebook and Instagram.

women-run businesses


Dog-Gone Beautiful | Northville, Michigan

Dog-Gone Beautiful (DGB) is Northville’s new, clean, state-of-the-art, fun and friendly pet grooming salon. Owned by Stephanie Cook, DGB is a cage-free facility that allows groomers to build a positive, loving relationship with their pet. This type of appointment gives pets the opportunity to socialize prior to his/her grooming. DGB prioritizes superior products, safety first and flexible appointment times. Learn more on their Facebook and Instagram pages.

women-run businesses


Modern Pet Salon | Weddington, North Carolina

Modern Pet Salon (MPS), owned by Danyelle Stephen, is Weddington’s first full-service pet grooming salon. MPS is a unique facility built on one common goal—providing a superior customer experience. Its distinctive identity has sparked the interest of the Weddington/Waxhaw community and residents of its surrounding areas. With more than 25 years of staff experience, customers can rest assured their pet is in capable, loving hands. Explore MPS on Facebook and Instagram, and check out their many awards here.

women-run businesses


Smoochie Pooch | Fort Wayne, Indiana

Smoochie Pooch in Fort Wayne, ran by Elli Bultemeier, offers a wide array of services because it believes customers should have a choice when caring for their four-legged companions. Smoochie Pooch specializes in mixing and matching their treatment services to give pets the perfect grooming experience. If customers are not sure what their pet needs, Smoochie Pooch offers no-obligation consultations. They also use the finest shampoo and conditioner made here in the U.S., called Espree. Discover Smoochie Pooch’s work on Facebook or read this article to learn how they use 123Pet software.

women-run businesses



10 Essential Traits You’ll Need to Become a Successful Pet Groomer

Pet Groomer

Becoming a pet groomer and successful business owner can be one of the most stressful things you’ll ever do, but if you’ve decided to move forward and fulfill your dream of opening a grooming salon, here are 10 qualities you’ll need to succeed.

Successful Pet Groomer Traits:


It’s the foundation for every successful entrepreneur. You need to have it for the full experience of being a pet groomer. It will get you out of bed in the morning even if you’ve only had a few hours of sleep because you were up late taking inventory. Passion gets you through bad days and makes good days much more meaningful.


As a small business owner, you are required to juggle personal life, clients, employees, finances, and more. Being organized helps you focus on the task at hand and still have time for some fun. Find a system to keep you and your staff in order and stick with it.


Drive, being a self-starter – whatever you call it, it’s a must for the successful pet groomer. The important thing to remember is it’s not a finite thing. Increase it through simple everyday things like completing your to-do lists. By completing smaller tasks, you start to build momentum to conquer bigger tasks and challenges throughout the day.


Telling your family and friends you’re opening a grooming salon is a big step in your entrepreneurial journey. Whether the advice they’ll inevitably give is positive or negative, have a clear vision of what you want from your business and how to get there. Be open while remaining true to yourself and vision.

Thirst for Knowledge

Ask any small business owner how they spend their day, their answer would most likely sound exhausting. As owner, you’re responsible for every aspect of the business. HR, finance, guest services, marketing, management, and sales are just a few of the areas you will need to be knowledgeable. Being a lifelong learner prepares you to wear all of these hats, and not always at the same time. Understanding the interconnected nature of your business is what will make yours a lasting success.


Confidence will help you to “bring it all together.” Being confident is more than just being sure of yourself. Confidence comes from knowing you’re prepared, you’ve done the best you can, and you are prepared to take on any challenge you might face.


You probably didn’t expect to see selfishness on this list, but as a small business owner, you need to be selfish with your time and resources. There are only so many hours in a day, and you need to be mindful of how you use them. Don’t be afraid to say no. Your time is valuable, treat it so.


You can’t be everywhere. The ability to effectively delegate tasks and manage your team provides you the most valuable resource of all: time. Remember to let go. Your team members might not complete tasks the same as you, so if you want something done a certain way, coach (don’t command!) on what to do instead.


Talking to others about yourself can be one of the most difficult parts of building your business. We’re taught from a young age talking about yourself too much is rude. Instead of thinking of self-promotion as a sales pitch, think of it as your way to share your passion with those around you. Grooming is a big part of your life, be proud of it!


The life of pet groomer can be a roller coaster ride. Some days you’ll feel like you’ve made the biggest mistake of your life, but it’s important to remember bad days will pass and tomorrow holds the potential for greatness.

For more tips and tricks for pet groomers, visit our blog!

Tips for Expanding Your Pet Business

women run-businesses

The pet industry in America made over $72 billion last year. You can increase your share of those profits with easy pet business ideas such as expanding your services and broadening your marketing channels.

What services and channels will make your pet business more profitable?

This industry is constantly expanding with new products and services. Pet owners want their animals to have the best of the best, from food to massages. Adding one new element to your business can help meet more pet needs.

With so many potential pet business ideas, how do you choose? Keep reading for seven ways to take your pet business to the next level


Dogs of all sizes and fur lengths need grooming. Some are trickier than others, which is why certification is key. Learn how to groom every type of hair or fur and you can add grooming to your roster.

Most community colleges offer dog grooming courses. You can also find hundreds online. Ensure that you practice and take pictures to use in your portfolio.

Being more knowledgeable about grooming for different breeds builds your reputation. Consider getting certified in grooming, nail cutting, and common animal skin conditions.

Different Types of Training

Do you have a knack for obedience, dominance, or agility training? This could be very profitable as one of your pet business ideas.

Pet owners need basic training for their pups. Some dogs come with their own set of issues that make them harder to train. If you become an expert on training, you can charge more for difficult cases.

There’s also a whole world of training for other types of animals. Some trainers specialize in training pets for commercials, movies, and TV.

As you probably know, training a pet can also mean training its owner. If you enjoy working with animals and interacting with their owners, then this could be for you.

pet business ideas

Sitting and Walking

Pet businesses that revolve around boarding can easily offer walking as well. It’s a natural expansion for businesses with these services.

Likewise, offering doggy daycare when you’re already a walking business.

Pet boarding is an awesome feature to add to your roster if you’re a trainer. Owners can leave their dog with you for a week of training. When they pick them up, their pup has improved behaviors.

Customers likely already trust you with one aspect of their pet’s life. Boarding and walking are great pet business ideas to make some extra money from existing clients.

Make Healthy Pet Food

Have you ever looked at the ingredient list of mainstream dog food brands? It’s not pretty. Today, there’s a larger market than ever for healthy, natural pet food.

Many owners resort to preparing their pet’s food at home. Take a load off their plate by offering homemade pet food from your business.

You can customize the meals you offer based on the client’s needs. If Rover is allergic to turkey, make options with chicken and beef. Pet owners want the best for their pets, including the quality of their food.

pet business ideas

Offer Cleaning Services

Let’s be honest: no one enjoys scooping poop. That’s why so many backyards are disastrous when the snow melts.

Remove that burden from pet owners by offering a poop scooping service. Once a week, go to their home to remove the debris from their yard.

Your cleaning service doesn’t only have to apply to the yard. Consider all the pets that use a cage, tank, or litter box. You could offer a weekly or monthly cleaning service of all pet-related accessories.

Take or Make Pet Portraits

What’s the best present you could give to a pet owner? A professional portrait of their pet. If you have photography or art skills, this could be perfect for you.

If you work with animals hands-on, adding photographer services wouldn’t be much of a change. Simply take pictures as you play, train, and babysit pets. These high-quality photos could then get purchased by the owner as an add-on to the main service.

Or, if you’re good at drawing and painting, create portraits of their pet. You could sell custom painted prints of customer’s pets on sites like Etsy.

pet business ideas

Creative Marketing Strategies

Adding new services isn’t the only pet business ideas we have though. By improving your marketing strategies, you can reach more clients. More clients equal more profit.

Flyers and word of mouth marketing are both great methods. But, to reach your potential, you need to be online. Here are some effective ways to market your business digitally.

Local SEO

Search engine optimization (SEO) allows your target clients to find you online. By using keywords, optimized images, and user-friendly web design, you attract your people.

If your business relies on local clients and customers, focus on local SEO tactics.

This means using keywords that are specific to your city. Include your address on all business profiles, like your Google My Business Page.

Write content that targets “near me” searches. People searching for pet services near where they are will find yours first.

Social Media

If you’re not on social media yet, what are you waiting for? Social media platforms, like Instagram and Facebook, are excellent marketing channels.

People like to share what they find with their networks. If a client had a good experience with you, they’ll recommend you to their peers. They do this by sharing your page on social media.

You can also use social media to engage with your potential clients. Post valuable content that shows you’re an authority in the industry.

Run promotions and deals that are only available to social media followers. Offer giveaways and contests to attract new followers.

How To Start A Kenneling Business

Bringing your dog on vacation with you is unnecessary stress. A dog kennel gives owners a place where they can drop off their pets to rest and enjoy themselves for the week. A lot of pet owners choose this option making it a lucrative business opportunity.

But if you don’t have the right guidance and know how to start a dog kennel business, then you may find yourself in over your head. You will need to organize the property, meet government regulations, and put together a pricing and marketing structure among other things before you are ready to open your doors.

But once those happy pups come running through the door and the dollars start rolling in it will all be worth it. Continue reading to learn how to start a dog kennel business and create a rewarding business today.

How To Start A Dog Kennel Business:

Select Your Target Market

Your target market will mostly depend on the demographics in your area. Who is leaving town and why?

Are there families who will need their pets watched for a week at a time over school vacations? Or are there a lot of professionals who need someone to watch their dogs during the day?

Recognize what the needs are for a kennel in your neighborhood so that you can capture a target market early on.

how to start a dog kennel

Consider Your Growth Potential

One of the best parts about opening a kennel is that it’s a business that you can expand at any time. There is no reason to take out a huge loan just to open your doors.

Try to start with a basic building and a set of basic services and then expand from there. The only limit to your growth potential is the care with which you take the steps and make business decisions.

Brush Up on Your Skills

Before you open a kennel, you will want to learn as much as possible about interacting with different kinds of dogs. A great way to do that is by volunteering at your local shelter.

You may also want to take a certificate course on dog training and dog handling to ensure you are able to handle anything that comes your way.

Consider the Costs

There are a lot of costs that will come up when you go to open your kennel. First, there is the actual cost of the building. But then you will also need to pay for insurance and for work to be done on the property to make it suitable for your needs.

You will also need to purchase items for a large play area and crates for the dogs to be housed in while they are indoors. Some kennels no longer use crates. In that case, you will want to figure out what you will do with dogs that misbehave or don’t get along with the others.

You will also have technology costs like pet care software that can help you manage your schedule and appointments. While this may seem like an unnecessary expense, it will be key to managing your finances and appointments in this first year.

how to start a dog kennel

Create a Business Plan

Like any business, your kennel will need a detailed business plan. You should write out all of the costs of opening your business and come up with a timeline for when each of the items needs to be purchased by.

You should also come up with an idea of how many employees you will need, how many dogs you will be able to handle at one time, and what kind of additional services you want to offer to pet owners like baths, additional playtimes, and specialty snacks and treats.

Take the Legal Steps

After taking care of some of the more fun aspects of planning your business, you will need to look into what the legal regulations are for opening a kennel in your area.

The regulations vary state by state and even county by county so make sure you do your own research.

Set Up Your Business Accounts

In order to keep your business finances organized, you should set up a bank account for your business. You may want to also set up accounts that your employees can have access to for buying incidentals you might need at the kennel.

how to start a dog kennel

Get Insurance

One of the biggest costs of opening your kennel will be getting insurance. Make sure that you shop around to find a policy at a great price.

But also, make sure that that policy will give you the coverage you need. In a business like a dog kennel, it’s only a matter of time before there is some sort of incident like a dog bite or injury that puts you at risk of litigation.

Make sure that you protect yourself and your business by having the right policy in place before something happens.

Establish Your Brand Identity

In order to run a successful kennel business, you will need to bring in new customers. A great way to do that is by establishing a brand identity that appeals to them.

For example, you could position yourself as a dog lover who wants to profit off of their passion and create a safe space for pets.

Establish a Presence on the Web

One of the biggest places dog kennels get clients from is web searches. Try to establish a presence for your business on the web early on so that you can reach your audience.

How to Start a Dog Kennel Business

Completing the items on this list for how to start a dog kennel business will leave you in the best place possible for opening the doors of your business.

But in order to keep everything running smoothly, you need to invest in powerful software that can automate your processes, keep track of your inventory, manage your booking, and store your digital records.

That’s where 123pet care™ comes in. Check out our packages and pricing to get started today.

What’s New With 123pet groom? Find Out Here!

123Pet Updates


Your online reputation is more important than ever, and largely out of your control.  While we can’t promise you anything but five-star reviews, our latest add-on gives you an easy to use dashboard that shows you what is being said, and where. It allows you to solicit more reviews from customers you think are likely to say nice things. It allows you to respond to reviews (positive or negative) from within the dashboard and even export reviews you like to your own website.

Our newest add-on is now available for cloud and desktop users and integrates with your existing software, so after some simple setup steps (that we’ll walk you through) there are no other logins, no separate bills to pay, or systems to manage – this is a new menu item right within the software you use everyday.

Want to learn more? Read our recent blog post on the subject.

Want to get started?  Call our Sales team to get this added to your account at (800) 376-0123.

Reputation Management, dog grooming reviews


Mobile & Cloud

Over the last few months, we’ve devoted ourselves to making significant progress in our mobile app and cloud service experience.  Here’s a rundown of the latest enhancements in the mobile apps for 123pet groom.

Service Exceptions and Pricing Levels

You can now set up service exceptions and variable pricing levels. This enables different employees to charge different prices for performing the same service. If your staff includes beginner, intermediate and expert service providers, they can now charge (and be compensated) appropriately.

*This feature is available in Deluxe and Premier editions only and will not work for Remote Access users.

123Pet Updates

When editing a service, you can set prices for each price level.

123Pet Updates

Now, when you schedule this service, these prices will override the default service price with the price level of the employee assigned to that ticket.

Duration Exceptions

Employee price and duration exceptions can now also be set from each service. For services requiring processing, processing or finish durations can also be set within the service.

*Employee exceptions are supported for both Cloud and Remote Access users.

123Pet Updates


Improved Checkout Process

We’ve improved the usability of the checkout process in order to streamline the delivery of receipts and to prompt for rebooking at checkout. If you’d rather not see one or both of these checkout pop-ups, we’ve also added a control to suppress one or both of these prompts to further speed your checkout process.


123Pet Updates

Marketing Campaigns

The 123pet grom apps now have a new marketing campaign screen (in the More tab) where you can turn recurring and one-time campaigns on and off. You can also see the deliverability statistics for any deployed campaign. While creating marketing campaigns remains difficult on such a small screen, you can now monitor and manage marketing campaigns from the palm of your hand.

 123Pet Updates

Online Booking

We have been making continual improvements to the Online Booking process, and in recent months have added key features like allowing clients to log in and see their purchase history, check loyalty points or leave a deposit for an upcoming appointment.

We’ve also streamlined online appointment confirmation and made required completion actions clearer, including changing the online booking button to read “Request Appointment” rather than “Confirm Appointment”

We continue to listen to our users and work to improve our products everyday to better meet the needs of your business and your customers. We hope you enjoy using our products and will continue to trust your business management to us – and we take that trust very seriously and will continue to add new features and enhance our functionality.


If Pets Had Thumbs Day is March 3rd: What Would Your Dog Do?


We have all seen some bizzare holidays pop up in our calendars, but this one really tickled me – “If Pets Had Thumbs Day”.

This holiday is the perfect day, for all dog owners, to imagine what life would be like if our dogs actually had opposable thumbs!

Here’s some PAWsome things I think they would get up to:


Open The Fridge

Bottomline, there would be no food left.

If pets had thumbs

Text You To Ask You To Bring Him Back a Bone

If dogs have thumbs, they would have phones too!


Take a Selfie

I mean who doesn’t like taking selfies, they would probably use Snapchat filters too *sigh


Actually, Clean Up After Himself

If only this was true.


Use the Computer

Be careful they don’t sell the cat on ebay.

dogsHog The Remote

Next thing you know – they will be signing up for DOGTV.




Hitch Hike To The Park

Dogs love the park and I’m positive, if they could, they would hitchhike there everyday.


Read The Newspaper

The ‘Daily Dog’ would be a hit!

dog newspaper

So there’s all the wacky things we think dogs would do if they had thumbs, but the possibilities are endless! What do you think your dog would do? Comment below.


Protect Your Reputation & Manage Customer Satisfaction With 123Pet Reputation Management!

Reputation Management, dog grooming reviews

The internet has dramatically changed the way people choose where they spend their time and money. Long gone are the days where people had to choose a pet groomers through suggestions from family and friends.

With the rise of Yelp, Google and Facebook – 75% of consumers now search online to discover a business, and 84% trust online reviews as much as friends! Those stats are scary, but in reality this gives you the opportunity to outmaneuver the competition and gain clients that were difficult to reach in the past.

There are so many potential online locations that your clients could leave dog grooming reviews  – this makes managing your online reputation tricky. That’s where 123Pet Reputation Management can help!

Get Proactive – Protect Your Business Online

Your reputation is everything and with customers posting dog grooming reviews on a variety of different platforms, we understand – it’s tough and time consuming to stay on top of everything!

123Pet Reputation Management will help you manage customer satisfaction all in one spot, so you can identify and address issues before they can boil over and transform into a potential threat to your business.

Responding quickly to both good and bad dog grooming reviews is very important, as you show all prospective clients reading your response that you care about delivering a great pet grooming experience.

Reputation Management, dog grooming reviews


Monitor Your Dog Grooming Reviews & Respond Easily

When a client reviews your groomers, how long does it take you to see and/or respond? A quick response is especially vital when it comes to an unhappy customer, a dissatisfied customer will tell between 9-15 people about their experience.

Some businesses will even offer unhappy customers a special discount or promotion as an apology. Offering a customer 50% off their pets groom, because they were dissatisfied, will give you the chance to make their next experience a positive one and possibly win them back as a client.

123Pet Reputation Management allows you to respond to positive & negative comments from one simple dashboard. See a detailed overview of your online reputation so that you can see at a glance: how many reviews you have received from Facebook, Yelp & Google, when the reviews were received and how many were approved or disapproved.

Reputation Management, dog grooming reviews


Encourage The People Who Love You To Tell The World

Dealing with negative reviews is one thing, but how do you persuade your best customers to leave a great review of your business?

With 123Pet Reputation Management you can send automated texts and emails to clients (of your choice) asking them to review their experience with you. Don’t panic – if the review is not good you can disapprove and send a quick response to show them you acknowledge the issue and are outlining the steps to rectify the situation.

Client sends a great review? Encourage them to tell the world with our automated tool that post them to Yelp, Facebook and/or Google. Grow your likes, shares, reviews and social media engagement!  

Reputation Management, dog grooming reviews

Combining an excellent reputation online and using powerful software to manage that reputation will help you secure more pets, reach a wider audience and keep your groomers a ‘bark’ above the rest.

Want to learn more about how 123Pet Reputation Management works? Call our pet experts at (800) 376-0123 to find out more!

How to Run a Successful Kennel Facility

running a successful kennel


Dog are an important member of the family. So, if people need to board there dogs, they’re going to be choosy. As they should.

There are about 9,000 boarding kennels for dogs in North America. Chances are there are at least 2 or 3 choices for customers to consider in your area.

Each kennel is as different as the next. From the play yard experience to the extra services that you offer but the most important thing is a positive experience for your customers and their dogs.

Here are some things to consider for running a successful kennel facility:

The Atmosphere

You should invite your customers to tour your kennel if they are considering. Showing your customer around should make them feel more at ease.

Set up an appointment. When they arrive, show them the layout, play areas, and living/sleeping quarters and make sure they walk away with a feeling that their dog would be safe and happy staying in your boarding facility.

Running a Successful Kennel Layout

The floor plan should have at least three specific areas. A pickup and drop off area, social and play areas, and quiet sleeping areas. There should be gates between each area to keep dogs where they belong.

Make sure you have efficient security and monitoring capabilities. You’ll want all your staff to be aware of everything happening in the facility at all times.

running a successful kennel

Social Space

Your staff should watch spaces where dogs interact with one another. They should have training in dog behavior and know what to do if a fight breaks out.

Every dog should have access to play space. Very social dogs can mingle together and play. More reserved or skittish dogs need their own patch of grass.

Ensure your staff know how to decide where clients dogs fit best. Get as much details from the client as possible about their dog and discuss where their dog will be happiest.

Quiet Space

Make sure your kennel offers a quiet place for dogs to sleep, eat and relax.  This space should be plenty big enough to fit a crate or individual kennel in. All dogs should have their own spot to sleep.

It should be a comfortable temperature, clean, and well lit. Make sure these quiet spaces present good hygiene and clean equipment.

Allow clients to bring their own dog’s blanket, bedding, bowls and any comfort items to make them feel more at home.

Hygiene and Safety

Dog kennel spaces should all be clean and orderly. Walking spaces should be clear of debris and clutter. You don’t want any dogs to get hurt on stray tools or equipment.

Play areas should be in good repair and fenced in for safety. Check for broken toys or equipment in the play yard.

A mixture of grass and dirt makes for a paw-friendly play zone. Too much concrete can cause paw pads to bruise or scrape.

Bad odors are a sign of poor hygiene practices. Poor hygiene can lead to sickness in pets. Make sure your kennel abides by kennel cleaning practices.

running a successful kennel

Your Staff

Make sure your staff are creating a good first impression. Make sure they are always acting friendly and smiling. A happy environment for people should mean the same for dogs.

Your staff should have been trained in dealing with dogs. Make sure anyone you hire has the correct certifications and credentials.

Make sure your boarding facility has enough staff for the number of dogs in the building too!

Offer Extra Services

Running a successful kennel will require offering extra services for a fee. Here are some things that you could offer to make every dog’s experience even better:

Doggie Daycare

Doggie daycare is like child care, but for dogs! It’s great for those pups that need a place to play while mom and dad are at work.

Doggie daycare can be a great option for unsure dog parents, as they can use your daycare as a trial run before they leave there dog overnight.

Obedience Training

Have you ever considered offering training for dogs whilst they stay at your kennel? This can be a great way to make a bigger profit as clients will pay for training whilst their dogs stay at your facility.

running a successful kennel

Socialization Training

You could also offer socialization training. This can be very beneficial for dogs that live only with people and do not socialize with dogs very often and an be a great incentive for clients to bring their dogs to your kennel instead of a competitors.


Does your kennel facility offer grooming as an added service? Owners love to pick their dogs up clean and groomed! Your boarding kennel should offer a grooming service to make extra money and encourage clients to choose you as their boarding facility.

Food and Medication

Running a successful kennel could include providing high-quality food for the dogs staying with you. You can also offer to give medication for the dogs that require it.

running a successful kennel

Reviews and Reputation

To run a successful kennel, you will need to have a great reputation around town. Make sure you have a strong social media and web presence.

Try persuading your staff to review you on Facebook or Yelp. Ensure if people google search for kennels in your area you appear on page 1.

Running a Successful Kennel

Not all kennels offer the same services, practices or staffing. It’s up to you to get ahead of your competition. Take some time to visit successful kennels to see how they run their business.

Are you a pet professional looking for the right software to organize your business? We can help! Contact us, here.