123Pet Support

You have questions, we have answers!

Below are links to the most common questions, but if you can’t find what you need select the product knowledge base below to find more information.

*If you are unsure which version you have, there are a couple of ways to find out:
1) Sign in to your Account Management Help Page and click on “Knowledge Base”, found below “Customer Support”. If you are directed to the “Software Support Center” on the new page, you have a Desktop version. If you are directed to the “Cloud Support Center”, you have a Cloud version.
2) Still unsure of your version? Try Live Chatting with one of our Support representatives using the Live Chat option in the bottom right corner of this page. If no chat agents are available, you will still have the option to send an e-mail directly to our support team.

123Pet Support

Getting Started

Remotely Connect to My Business

Download TeamViewer

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First Time Installation

Get started by installing the software.

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Downloads and Drivers

View all software downloads and drivers for 123Pet.

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Training Videos

Grab some popcorn and watch these.

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Software Release History

View the software Release History for 123Pet.

Release History Version 13 – Desktop

Release History – Cloud

Hardware Requirements

Can my computer run the software?

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Updating 123Pet Software

Click for steps for updating your current software.

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Online Support Forms

Fill out these forms to allow us to update, recover, or process information for your account.

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Contacting Support

Click for steps for updating your current software.Call, email, or chat – your choice.

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Online Booking

Custom website for bookings – even on facebook!

Remote Access

Stay connected with apps and more 24/7.

Messaging Service

Text confirmations, marketing, and more.

Integrated Credit Card Processing

Best rates, best features!

Still Can’t Find What Your Looking For?

Select the knowledge base for your product below for more information.

We’re Here To Help!

(800) 604-2040

Business Hours:

Monday – Thursday: 9 am – 8 pm EST
Friday: 9 am – 7 pm EST
Saturday: 10 am – 5 pm EST

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