Grooming Salon Management Overview
Being an owner or manager of any business is not easy. It requires a lot of patience and multitasking to accomplish everything needing done in a days time. Over the next few months we’re going to take you through some of the basics and dive a little deeper into salon management. This is critical to operating your business and becoming successful. Did you know, more than 70% of salons close after 5 years? Poor management, or lack of, is a key contributor to this. Let’s take a brief look at some keys areas you should be focusing on.
The backbone of every industry, even more so in our service businesses. They can be both a blessing and a curse, and managing them can be a challenge. Personality traits create conflict and pettiness tends to set in.
Appointment scheduling is a hot topic. How to schedule dogs? Should we bring them all in in the morning (block scheduling), or schedule actual appointments? Scheduling has never been easier with the help of 123Pet. You can fully customize your schedule to fit your preferences and satisfy your customers. Within 123Pet, you can even schedule your staff complete with break times, vacation, and holidays.
An hour or 2 a day worth of bookkeeping and you can manage your own finances easily. Utilizing integrated tools such as Quickbooks, makes this even easier.
Every day there are articles written about the best way to advertise your business. How to get new customers is an ongoing conversation at many trade shows. Facebook, your website, and the most lucrative word of mouth, are our favorites. We will visit marketing more soon!
An unhappy customer often turns into more than just one customer. It can oftentimes turn into many. How to properly de-escalate the situation and retain the customer can be critical to keeping your client base happy. We are not saying there aren’t bad customers, but keeping them from spreading the wrong things about your business is critical!
Cost Analysis – Making Money
Finally, are you actually making a profit? Up until now, you have devoted a lot of time and resources to managing your business and dealing with the daily operations, but are you making money in the process? Are you profitable? We are, after all, in business as an owner to make money, not just have our pet stylists collect a paycheck while we wonder where it went. A cost analysis will help you break down your expenses and see how much you are actually spending and where to then get a better handle on your finances and turn those costs into potential revenue!
As a manager/owner, we devote countless hours to our business often working well over 8 hours a day and even 6-7 days a week. We cannot sit by idly and think our business will run itself. There is a ton of responsibilities and juggling them all can take its toll. Stay with us as we dive deeper into each foundation point over the next few months.
Contact us to find out more about the right grooming products to help you to take your pet salon to the next level in 2018. Looking for a new pet grooming software to kick off your 2018 goals? Try 123Pet absolutely FREE for 30 days!