Frequently Asked Questions
We incorporated in 1999 and are a world leader in business management software. We have received numerous awards including America’s Fastest Growing Companies 5 years in a row (Inc 500/5000) and Michigan’s Top 50 Companies to Watch
Yes. Our tech support team is located in our main office in the US. They work closely with our sales and software development team to get all issues resolved quickly.
There is no contract or required term to use our software, so you are free to stop using it at any time. Simply log in to your online account at https://account.123petsoftware.com/ or contact a software consultant by phone at (800) 376-0123 if you wish to cancel your service.
1) Over 15 years of refinement based on customer feedback has enabled us to develop the most powerful and easy to use software available.
2) Full support and seamless integration for PCs, iPhone iPad, Android, and Cloud. Everything works together. No problems. No hassle.
3) The very best technical support. Period.
Unlimited support and training, free maintenance releases, and free major version updates are all included with your monthly subscription. You also receive our exciting Online Booking feature free with a software subscription.
Yes, we sure do. Our apps let you do all the major things in our software right from your phone or tablet. The apps are free to use if you sign up for a Remote Access subscription, which is free for the first 30 days. After that, the cost is $9 per user.
Remote Access is a very cool feature that allows your iPhone, iPad, Android device or web browser to access and edit the information in 123Pet Software at your home or business. That means you can add or edit appointments, clients, products, and services as well as run reports when you are on the go.
Yes. Remote Access is $9 per user per month for both one time payments on software and monthly subscriptions.