Privacy Information

Privacy Information

Your Privacy at DaySmart Software, Inc.

DaySmart Software, the makers of 123Pet Software, appreciate the trust you place in us and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.

Whether you purchase products through DaySmart Software’s web site or via mail or phone, or which are delivered to you through the DaySmart Software Cloud website, any personal information that you may share with us (and with the business partners that help this site function or assist us in fulfilling your order) is kept absolutely private.

Types of Personal Information We May Gather

  • Purchases — When you place an order, you give us your name, address, phone number or e-mail address and, in some cases, credit card information. You authorize us to store your name and shipping address(es), and optionally, credit card and billing information. If you purchase under a payment plan, you may authorize us to store your credit card information.
  • Trial version requests — We need your name and email address and phone number in order for you to download a trial version of our software.

We maintain the data that you provide us, along with a record of your purchases, in a secure database.

Using Information We Collect

At DaySmart Software, Inc., we always want to provide you with the best possible experience and fulfill your orders exactly as you’ve requested. In order to do this, we use the information we collect to:

  • Process and track your order
  • Provide the products and services you request
  • Contact you about the status of an order
  • Contact you regarding promotional offers we believe will be of interest to you
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

How We Use Cookies

As with most other websites, we collect and use the data contained in log files comprised only of basic service interaction/page downloads and/or errors. We use web sessions for temporary storage of basic information to help display the appropriate content on the page to you. Cookies are unique identifiers that we transfer to your device to enable our systems and advertising partners to recognize your device and to provide features such as retargeting personalized advertisements on other websites based on your interaction with product software sites. These cookies do not collect personal information such as your name, email address, postal address or telephone number

Our Business Partners

In order to supply, ship and track merchandise, we make your name and address available to our hardware suppliers and such companies as Dell Computers, BlueStar, United Parcel Service, Federal Express and the U.S. Postal Service. We provide these companies with only the information they need to supply merchandise that you have ordered and perform their services. We do not authorize these business affiliates to use your personal information for any other purpose. From time to time we provide the information to trusted partners who work on behalf of or with DaySmart Software Inc. under confidentiality agreements. These companies may use your personal information to communicate with you about offers from DaySmart and our marketing partners. However, these companies do not have any independent right to share this information with any other party. Except as stated above, neither your name nor anything about you is sold or shared with any other non-affiliated company or agency.

How We Use E-mail

When you provide us your email address, we may send you emails necessary to process your order or respond to a request.

Links to Other Sites

Occasionally, we provide links on our websites to other sites we think you will find useful in your business. These sites operate independently of DaySmart Software, Inc. and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Cloud Services, Security, and Data Retention

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. For example, we store the personal information we collect on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

We permanently delete all personal information obtained in the course of delivery of products and services to you through the DaySmart Software Cloud website when you no longer subscribe to those products or services, after 90 days or immediately upon your request. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase or request a trial on our website, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site

Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If a child has provided our web site with personally identifiable information, we ask that a parent or guardian call (248) 491-0200 and we will delete the information about the child from our files.

Your Consent

By using our web site you consent to our use of information that is collected or submitted as described in this online privacy policy.

Policy Changes

From time to time we may use customer information for unanticipated uses not previously disclosed in our privacy notice. We may change or add to this privacy policy. If our information practices change, we will post these changes on our web site. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments or assistance, we invite you to contact us at (248) 491-0200 or via e-mail at [email protected]

Last Updated: 9/19/13

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