Performing a Return Transaction

Performing a Return Transaction

This instructional video will demonstrate how simple it is to perform a return transaction in our software.

To perform a return transaction, create a ticket and then add the service or product that the customer wishes to return onto the ticket. Change the ticket item Type to either Product Return, Product Return
(do not add to inventory), or Service Return to specify the return type.

Select the Refund Type in the Totals section to indicate what form of tender the return will be given in. Once everything is correct on the ticket, click the ‘Checkout/Close’ button to complete the transaction.